Privacy Policy

Last updated: May 2026

Grenov ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Policy describes how we process your personal data when you visit trygrenov.com ("Website") or purchase our products.

1. Company Information (Data Controller)

Grenov
Customer support: [email protected]
Phone: +1 (844) 200-6797

2. Personal Data We Collect

We may process the following categories of personal data:

• Identity and contact data – name, email address, phone number, billing/shipping address.
• Payment authorisation tokens – managed securely by our payment provider (we do not store full card numbers).
• Technical data – IP address, browser data, device information, cookie identifiers.
• Communication data – messages sent to our support team.

3. Legal Bases for Processing

We process personal data for:

• Legal obligations – accounting, reporting, compliance with consumer protection and tax laws.
• Consent – where required for analytics or marketing cookies.

4. Data Sharing

We may share personal data with:

• Payment processors
• Fulfilment and shipping partners
• IT/security providers
• Customer support systems

All third parties operate under applicable data-protection agreements.

5. Data Retention

We retain personal data only for as long as necessary:

• Financial records – up to 6 years as required by law.
• Customer service records – reasonable period for audit and quality assurance.

6. Cookies

We use essential, functional, analytics, and marketing cookies. You may adjust cookie settings via your browser at any time.

7. Your Rights

You may request:

• Access to your data
• Correction of inaccurate data
• Deletion of your data
• Restriction or objection to processing
• Data portability
• Withdrawal of consent (where processing is based on consent)

You may submit a privacy complaint or rights request by contacting us at the email below.

8. Contact

For privacy-related matters, contact: [email protected]