Return & Refund Policy

Last updated: May 2026

This Return & Refund Policy outlines your rights when purchasing products from trygrenov.com ("Website"), operated by Grenov.

1. Company Information

Grenov
Customer support: [email protected]
Phone: +1 (844) 200-6797

2. Returns for One-Time Purchases

You may return unopened products within 30 days of delivery for a refund.

Requirements:

• Items must be unopened and in original packaging.
• Proof of purchase is required.
• Opened or used items cannot be refunded due to hygiene and safety standards.

3. Upsell Purchases

Upsell items offered after a successful checkout follow the same 30-day unopened-return policy.

4. Refunds

Refunds are issued to the original payment method within 14 business days after returned goods are received and inspected. Shipping costs are the responsibility of the customer unless the product was defective on arrival.

5. Returns Process and Address

To initiate a return, contact [email protected] or call +1 (844) 200-6797. Our team will issue an RMA and provide the appropriate return instructions before any product is shipped back. Please do not send products without contacting us first.

6. Policy Updates

We may revise this Policy when operational or regulatory requirements change.